Xiaomi resolved the 13T issue before it escalated

Last month, Xiaomi globally unveiled its premium smartphone range, the Xiaomi 13T series. During its pre-order phase from 27th September to 6th October 2023, the series experienced a surge in sales in Malaysia. However, excitement turned to dismay for many Malaysian customers when they began to receive their pre-ordered Xiaomi 13T smartphones. To their surprise, the promised freebies, valued at RM568 ($120), were absent from their packages. This oversight led to a flurry of negative reviews and an increase in return requests, with customers citing misleading advertising as the reason.

Xiaomi Malaysia initially attributed the omission of the Redmi Buds 4 Pro and Xiaomi Smart Band 8 to stock shortages. However, following the intense backlash from customers over the last two days, the company revised its stance. In a bid to address the grievances, Xiaomi Malaysia has opted to compensate affected customers by offering coupons. These coupons can be redeemed for the missing freebies directly from their store at no additional cost.

Xiaomi resolved the 13T issue before it escalated

Within a 24-hour window, Xiaomi Malaysia has attempted to resolve the controversy surrounding the Xiaomi 13T series pre-orders. For those who've yet to receive their free gifts, they are advised to contact the online customer service of Xiaomi Malaysia's Local Store, available on platforms such as Lazada or Shopee, to claim their compensation.

In terms of specifications, the Xiaomi 13T series, set to hit Malaysian stores on 7th October, stands out with its flagship triple camera setup—a collaboration with camera powerhouse, Leica. Additionally, the series introduces Xiaomi's first-ever 144Hz refresh rate OLED display. Furthermore, it's noteworthy that the Xiaomi 13T series is the company's initial flagship range promised with extended software support—four years of Android OS updates and five years of security patches.

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